ASUS ROG Strix G15 G513QY-HQ008W-BE Advantage Edition, AMD Ryzen™ 9, 3.3 GHz, 39.6 cm (15.6 inch), 2560 x 1440 pixels, 16 GB, 1 TB

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SKU 90NR06X4-M01280
EAN 4711081417736
Brand ASUS
CPU AMD Ryzen 9
CPU Core Count 8
RAM 16GB
RAM Type DDR4
RAM Speed 3200 MHz
GPU Family AMD
GPU Chipset AMD Radeon RX 6800M
VRAM 12GB
Storage 1TB
Storage type SSD
Screen size 15.6 Inch
Resolution 2560 x 1440
Refresh rate 165 Hz
LCD Type IPS
Touch Screen
Keyboard Layout AZERTY BE
Connectivity 3.5mm, Bluetooth, Ethernet, HDMI, USB 3.0 Type A, USB 3.1 Type C, Wi-Fi
Operating System Windows 11 Home
Color Black
Battery Capacity (Wh) 90
Builtin Speakers
Builtin Microphone
Wifi Version Wi-Fi 6


Design

Colour name Original Black
Product type Laptop
Product colour Black
Form factor Clamshell
Market positioning Gaming


Display

Display diagonal 39.6 cm (15.6")
Display resolution 2560 x 1440 pixels
Touchscreen
HD type Wide Quad HD
Panel type IPS
Native aspect ratio 16:9
Display brightness 300 cd/m²
RGB colour space DCI-P3
Colour gamut 100%
Maximum refresh rate 165 Hz


Processor

Processor manufacturer AMD
Processor family AMD Ryzen™ 9
Processor model 5900HX
Processor cores 8
Processor boost frequency 4.6 GHz
Processor frequency 3.3 GHz
Processor cache 16 MB


Memory

Internal memory 16 GB
Internal memory type DDR4-SDRAM
Memory clock speed 3200 MHz
Memory form factor SO-DIMM
Memory layout (slots x size) 2 x 8 GB
Memory slots 2x SO-DIMM
Maximum internal memory 32 GB


Storage

Total storage capacity 1 TB
Storage media SSD
Total SSDs capacity 1 TB
Number of SSDs installed 1
SSD capacity 1 TB
SSD interface NVMe, PCI Express 3.0
NVMe
SSD form factor M.2
Optical drive type
Card reader integrated


Graphics

Discrete GPU manufacturer AMD
Discrete graphics card model AMD Radeon RX 6800M
Discrete graphics card memory 12 GB
Discrete graphics memory type GDDR6
On-board graphics card
On-board GPU manufacturer AMD
Discrete graphics card
On-board graphics card family AMD Radeon
On-board graphics card model AMD Radeon Graphics
NVIDIA Max-Q


Audio

Number of built-in speakers 2
Built-in microphone


Camera

Front camera


Network

Top Wi-Fi standard Wi-Fi 6 (802.11ax)
Wi-Fi standards Wi-Fi 6 (802.11ax)
Mobile network connection
Antenna type 2x2
Ethernet LAN
Ethernet LAN data rates 10,100,1000 Mbit/s
Bluetooth
Bluetooth version 5.1


Ports & interfaces

USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity 3
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity 1
Ethernet LAN (RJ-45) ports 1
HDMI ports quantity 1
HDMI version 2.0b
Combo headphone/mic port
Charging port type DC-in jack
USB Type-C DisplayPort Alternate Mode
USB Power Delivery


Keyboard

Pointing device Touchpad
Keyboard layout AZERTY
Numeric keypad
Keyboard backlit


Software

Operating system architecture 64-bit
Operating system installed Windows 11 Home


Battery

Battery technology Lithium-Ion (Li-Ion)
Number of battery cells 4
Battery capacity 90 Wh


Power

AC adapter power 240 W
AC adapter frequency 50 - 60 Hz
AC adapter input voltage 100 - 240 V
AC adapter output current 12 A
AC adapter output voltage 20 V


Security

Cable lock slot
Trusted Platform Module (TPM)
Password protection
Password protection type BIOS, User


Weight & dimensions

Width 354 mm
Depth 259 mm
Height (front) 2.26 cm
Height (rear) 2.72 cm
Weight 2.5 kg
  • Windows 11 Home 64-bit
  • AMD Ryzen 9 5900HX (16MB Cache, 3.3GHz)
  • 39.6 cm (15.6") Wide Quad HD 2560 x 1440 IPS, AMD Radeon RX 6800M (12GB GDDR6)
  • 16GB (3200MHz) DDR4-SDRAM (2 x 8) & 1000GB SSD


ASUS ROG Strix G15 G513QY-HQ008W-BE Advantage Edition.

Product type: Laptop, Form factor: Clamshell.

Processor family: AMD Ryzen™ 9, Processor model: 5900HX, Processor frequency: 3.3 GHz.

Display diagonal: 39.6 cm (15.6"), HD type: Wide Quad HD, Display resolution: 2560 x 1440 pixels.

Internal memory: 16 GB, Internal memory type: DDR4-SDRAM.

Total storage capacity: 1 TB, Storage media: SSD.

On-board graphics card model: AMD Radeon Graphics.

Operating system installed: Windows 11 Home.

Product colour: Black


TRIPLE A IN EVERY WAY
Amp up your entire Windows 10 Pro gaming experience with the slick and sporty new ROG Strix G15 Advantage Edition. Double up on AMD firepower with up to a powerful Ryzen™ 9 5900HX CPU and Radeon™ RX 6800M GPU. AMD SmartShift and Smart Access Memory tech help the processors work better together to boost performance in a range of tasks. Enjoy esports speed with a display up to 300Hz/3ms, or immerse yourself in a WQHD 165Hz/3ms panel, with FreeSync Premium enabling ultrasmooth gameplay on both.

PERFORMANCE
ELEVATE YOUR GAME

Go all-in on AMD with the latest AMD Ryzen™ 9 5900HX CPU and AMD Radeon™ RX 6800M GPU. AMD tech amplifies performance even further. SmartShift moves power between processors to improve performance up to 15%, while Smart Access Memory boosts frame rates in many games. Armed with up to 32GB of high-performance DDR4-3200 RAM, you can game, stream, and switch gears seamlessly. Up to 1TB of NVMe SSD storage accelerates load times for games and apps, and a second M.2 slot lets you add another drive to expand your collection.

Disclaimer: Gaming performance improvements from Smart Access Memory may vary depending on the game and configuration. Higher improvements may be seen at higher display resolutions.

DESIGN
SLEEK. SPORTY. STYLING.

Show off your gaming style at any esports event. Our Original Black all-AMD edition is set apart by a subtle textural design across the top and an eye-catching Customizable Armor Cap in a new shade of Challenger Red. Swap the cap for different colors included in the box, or make your mark with a 3D-printed original. Icons and cut-outs on every side of the chassis give the Strix G 360° degrees of style. Aura Sync accents shine from the metallic ROG logo, the backlit keyboard, and triple-edged light bar to illuminate your gaming environment.

COOLING
ALL-ENCOMPASSING COOL

Advanced cooling brings out the best of a powerful Ryzen CPU and Radeon GPU. Liquid metal thermal compound coats both processors, improving heat transfer and lowering temperatures. A large vapor chamber significantly increases cooling area for rapid and efficient heat dissipation through 4 fan outlets, allowing for up to 25W higher thermal headroom in Turbo mode. Surface temperatures are monitored by a built-in IR sensor that calibrates cooling as needed. These and other improvements allow ROG Boost to overclock the GPU in Turbo mode, and they open up extra thermal headroom to push even more power through the platform.

Liquid metal
Liquid metal compound from Thermal Grizzly reduces temperatures by up to 14° C and improves thermal transfer compared to standard thermal paste. Painting liquid metal onto processors is delicate work, so ROG commissioned custom equipment to automate the process with mechanical precision, designed a patented internal fence to contain the compound, and added a special step to protect surface-mounted components on the processor package.

Vapor chamber
Heat dissipation is faster and more efficient with our vapor chamber design, which improves cooling performance and lowers surface temperatures. Compared to conventional heat pipes that only transfer heat along their axis, vapor chamber designs spread heat across their entire surface, creating a wider area for heat dissipation to rapidly and efficiently lower temperatures in small spaces. Our design also uses a rectangular thermal plate to draw heat away from not only the CPU and GPU, but also the power regulation circuitry. Reducing the temperature of these power components helps improve long-term stability and reliability.

IR sensor
The Strix G15 Advantage Edition’s advanced cooling doesn’t just focus on the hardware inside. A special IR sensor monitors the temperature of the keyboard, so power and cooling can automatically adjust to keep your fingers cool and comfortable during marathon gaming sessions. Our CoolZone design places small vents around the WASD keys, allowing the fans to draw cooler air into the chassis from above. This helps keep surface temperatures under 40° during extended gaming sessions—up to 10° C lower than in competing laptops.

Arc Flow fans
New Arc Flow fans are designed to maximize airflow and keep noise levels low. Each one features 84 blades that vary in thickness from base to tip to maximize airflow, and the blades are capped by a special aerodynamic wave pattern that minimizes turbulence and noise. The fans are crafted from a liquid-crystal-polymer that’s strong enough to maintain its shape while spinning at high RPMs, even with blades slimming down to just 0.1mm. Despite making less noise than the previous generation, they help increase airflow by up to 17% for the CPU and 20% for the GPU.

DISPLAY
PRECISION SPEED

Choose between high-refresh displays to customize your gaming experience. Go for esports excellence with up to a 300Hz/3ms gaming panel that offers tournament-level speed. Marvel at detail-rich visuals with a 165Hz WQHD display that deftly balances refresh rate and resolution. Both panels deepen immersion with FreeSync Premium technology that eliminates screen tearing, smooths out stuttering, and reduces latency. Super-narrow bezels frame your view, minimizing distractions to keep you locked in the action.

AUDIO
IMMERSE IN CRYSTAL CLEAR SOUND

Twin Smart Amp* speakers fire sound directly at you to maximize clarity. Put on headphones to experience virtual 5.1.2-channel surround sound powered by Dolby Atmos, and be at the center of the action. Two-Way AI Noise-Cancelation removes unwanted noise from incoming and outgoing audio, making your team chat, streaming, and other communications crystal clear.

BATTERY
LIVE LONGER

Unplug and do more on the move with a high-capacity 90Wh battery. Extend your battery life away from wall sockets with Type-C charging from compatible power packs. For everyday activities like web browsing and streaming video, you can work off a smaller USB-C adapter up to 100W and travel even lighter with a single charger for your laptop and phone.

KEYBOARD
STRIKE WITH PRECISION

Precision and instinct define the desktop-inspired keyboard. Five dedicated hotkeys put frequently used controls within reach, so you can make quick adjustments while staying in the flow of the action. Bigger, isolated arrows, and well-spaced function keys let you navigate more intuitively and accurately. Customize the glow to match your mood with 4-zone RGB lighting, and punch in your inputs worry-free with durable key switches built to withstand over 20 million presses.

AURA SYNC
AURA SYNC LETS YOUR PERSONALITY SHINE

Dim the lights and let Aura Sync take center stage. Illumination across the keyboard filters up through clear edges around the keys, and you can adjust colors and effects across 4 independent RGB zones. Customizable colors extend into the light bar wrapped around three edges of the chassis, highlighting your setup with underglow. Add your favorite Aura Sync devices to make a matching environment all your own. Set the mood for immersive play. Link effects to in-game events. Show your true colors with a personalized experience.

CONNECTIVITY
RELIABLE WI-FI 6 NETWORKING

Game at gigabit speeds where compatible connections are available with Wi-Fi 6 (802.11ax). It boosts peak interface bandwidth , increases efficiency and reliability on crowded networks, and offers lower latency for less lag in-game. ROG RangeBoost enhances reception by evaluating the signal strength of four internal antennas and then picking the best pair to use for your location, minimizing dead spots and increasing range by up to 30%.

Pair your ROG Strix G15 Advantage Edition with an ROG WiFi 6 router to experience the full networking potential of WiFi 6.

I/O PORT
COMPREHENSIVE CONNECTIVITY

Power up your setup with a versatile selection of I/O ports. Hook up next-gen devices at Gen 2 speeds via the USB 3.2 Type-C™ with DisplayPort™ 1.4 and USB Power Delivery. Three Type-A USB 3.2 Gen 1 ports are ready for your favorite gaming gear, while HDMI 2.0b lets you connect a 4K monitor or TV at up to 60Hz. The key ports are strategically positioned at the back to keep cables out of your space.

SOFTWARE
ARMOURY CRATE

ROG Armoury Crate unifies system and lighting controls to put essential settings at your fingertips in a single utility. You can easily define and customize Scenario Profiles that automatically make adjustments when you launch your favorite titles.

BUNDLED
GEAR UP AND GAME

Arm yourself with ROG gaming gear and accessories. Keep superior precision and control close at hand with the Aura Sync-compatible ROG Strix Impact mouse. Capture Full HD footage at a silky 60 FPS with the pocket-sized ROG GC21 external camera. Top off your charge on the go with up to a 100W ZenPower Pro PD adapter. Carry it all with you in a durable ROG backpack.

*Bundled peripherals may vary according to regions. Please check with local vendors for exact offers.

TRIPLE A IN EVERY WAY
Amp up your entire Windows 10 Pro gaming experience with the slick and sporty new ROG Strix G15 Advantage Edition. Double up on AMD firepower with up to a powerful Ryzen™ 9 5900HX CPU and Radeon™ RX 6800M GPU. AMD SmartShift and Smart Access Memory tech help the processors work better together to boost performance in a range of tasks. Enjoy esports speed with a display up to 300Hz/3ms, or immerse yourself in a WQHD 165Hz/3ms panel, with FreeSync Premium enabling ultrasmooth gameplay on both.

PERFORMANCE
ELEVATE YOUR GAME

Go all-in on AMD with the latest AMD Ryzen™ 9 5900HX CPU and AMD Radeon™ RX 6800M GPU. AMD tech amplifies performance even further. SmartShift moves power between processors to improve performance up to 15%, while Smart Access Memory boosts frame rates in many games. Armed with up to 32GB of high-performance DDR4-3200 RAM, you can game, stream, and switch gears seamlessly. Up to 1TB of NVMe SSD storage accelerates load times for games and apps, and a second M.2 slot lets you add another drive to expand your collection.

Disclaimer: Gaming performance improvements from Smart Access Memory may vary depending on the game and configuration. Higher improvements may be seen at higher display resolutions.

DESIGN
SLEEK. SPORTY. STYLING.

Show off your gaming style at any esports event. Our Original Black all-AMD edition is set apart by a subtle textural design across the top and an eye-catching Customizable Armor Cap in a new shade of Challenger Red. Swap the cap for different colors included in the box, or make your mark with a 3D-printed original. Icons and cut-outs on every side of the chassis give the Strix G 360° degrees of style. Aura Sync accents shine from the metallic ROG logo, the backlit keyboard, and triple-edged light bar to illuminate your gaming environment.

COOLING
ALL-ENCOMPASSING COOL

Advanced cooling brings out the best of a powerful Ryzen CPU and Radeon GPU. Liquid metal thermal compound coats both processors, improving heat transfer and lowering temperatures. A large vapor chamber significantly increases cooling area for rapid and efficient heat dissipation through 4 fan outlets, allowing for up to 25W higher thermal headroom in Turbo mode. Surface temperatures are monitored by a built-in IR sensor that calibrates cooling as needed. These and other improvements allow ROG Boost to overclock the GPU in Turbo mode, and they open up extra thermal headroom to push even more power through the platform.

Liquid metal
Liquid metal compound from Thermal Grizzly reduces temperatures by up to 14° C and improves thermal transfer compared to standard thermal paste. Painting liquid metal onto processors is delicate work, so ROG commissioned custom equipment to automate the process with mechanical precision, designed a patented internal fence to contain the compound, and added a special step to protect surface-mounted components on the processor package.

Vapor chamber
Heat dissipation is faster and more efficient with our vapor chamber design, which improves cooling performance and lowers surface temperatures. Compared to conventional heat pipes that only transfer heat along their axis, vapor chamber designs spread heat across their entire surface, creating a wider area for heat dissipation to rapidly and efficiently lower temperatures in small spaces. Our design also uses a rectangular thermal plate to draw heat away from not only the CPU and GPU, but also the power regulation circuitry. Reducing the temperature of these power components helps improve long-term stability and reliability.

IR sensor
The Strix G15 Advantage Edition’s advanced cooling doesn’t just focus on the hardware inside. A special IR sensor monitors the temperature of the keyboard, so power and cooling can automatically adjust to keep your fingers cool and comfortable during marathon gaming sessions. Our CoolZone design places small vents around the WASD keys, allowing the fans to draw cooler air into the chassis from above. This helps keep surface temperatures under 40° during extended gaming sessions—up to 10° C lower than in competing laptops.

Arc Flow fans
New Arc Flow fans are designed to maximize airflow and keep noise levels low. Each one features 84 blades that vary in thickness from base to tip to maximize airflow, and the blades are capped by a special aerodynamic wave pattern that minimizes turbulence and noise. The fans are crafted from a liquid-crystal-polymer that’s strong enough to maintain its shape while spinning at high RPMs, even with blades slimming down to just 0.1mm. Despite making less noise than the previous generation, they help increase airflow by up to 17% for the CPU and 20% for the GPU.

DISPLAY
PRECISION SPEED

Choose between high-refresh displays to customize your gaming experience. Go for esports excellence with up to a 300Hz/3ms gaming panel that offers tournament-level speed. Marvel at detail-rich visuals with a 165Hz WQHD display that deftly balances refresh rate and resolution. Both panels deepen immersion with FreeSync Premium technology that eliminates screen tearing, smooths out stuttering, and reduces latency. Super-narrow bezels frame your view, minimizing distractions to keep you locked in the action.

AUDIO
IMMERSE IN CRYSTAL CLEAR SOUND

Twin Smart Amp* speakers fire sound directly at you to maximize clarity. Put on headphones to experience virtual 5.1.2-channel surround sound powered by Dolby Atmos, and be at the center of the action. Two-Way AI Noise-Cancelation removes unwanted noise from incoming and outgoing audio, making your team chat, streaming, and other communications crystal clear.

BATTERY
LIVE LONGER

Unplug and do more on the move with a high-capacity 90Wh battery. Extend your battery life away from wall sockets with Type-C charging from compatible power packs. For everyday activities like web browsing and streaming video, you can work off a smaller USB-C adapter up to 100W and travel even lighter with a single charger for your laptop and phone.

KEYBOARD
STRIKE WITH PRECISION

Precision and instinct define the desktop-inspired keyboard. Five dedicated hotkeys put frequently used controls within reach, so you can make quick adjustments while staying in the flow of the action. Bigger, isolated arrows, and well-spaced function keys let you navigate more intuitively and accurately. Customize the glow to match your mood with 4-zone RGB lighting, and punch in your inputs worry-free with durable key switches built to withstand over 20 million presses.

AURA SYNC
AURA SYNC LETS YOUR PERSONALITY SHINE

Dim the lights and let Aura Sync take center stage. Illumination across the keyboard filters up through clear edges around the keys, and you can adjust colors and effects across 4 independent RGB zones. Customizable colors extend into the light bar wrapped around three edges of the chassis, highlighting your setup with underglow. Add your favorite Aura Sync devices to make a matching environment all your own. Set the mood for immersive play. Link effects to in-game events. Show your true colors with a personalized experience.

CONNECTIVITY
RELIABLE WI-FI 6 NETWORKING

Game at gigabit speeds where compatible connections are available with Wi-Fi 6 (802.11ax). It boosts peak interface bandwidth , increases efficiency and reliability on crowded networks, and offers lower latency for less lag in-game. ROG RangeBoost enhances reception by evaluating the signal strength of four internal antennas and then picking the best pair to use for your location, minimizing dead spots and increasing range by up to 30%.

Pair your ROG Strix G15 Advantage Edition with an ROG WiFi 6 router to experience the full networking potential of WiFi 6.

I/O PORT
COMPREHENSIVE CONNECTIVITY

Power up your setup with a versatile selection of I/O ports. Hook up next-gen devices at Gen 2 speeds via the USB 3.2 Type-C™ with DisplayPort™ 1.4 and USB Power Delivery. Three Type-A USB 3.2 Gen 1 ports are ready for your favorite gaming gear, while HDMI 2.0b lets you connect a 4K monitor or TV at up to 60Hz. The key ports are strategically positioned at the back to keep cables out of your space.

SOFTWARE
ARMOURY CRATE

ROG Armoury Crate unifies system and lighting controls to put essential settings at your fingertips in a single utility. You can easily define and customize Scenario Profiles that automatically make adjustments when you launch your favorite titles.

BUNDLED
GEAR UP AND GAME

Arm yourself with ROG gaming gear and accessories. Keep superior precision and control close at hand with the Aura Sync-compatible ROG Strix Impact mouse. Capture Full HD footage at a silky 60 FPS with the pocket-sized ROG GC21 external camera. Top off your charge on the go with up to a 100W ZenPower Pro PD adapter. Carry it all with you in a durable ROG backpack.

*Bundled peripherals may vary according to regions. Please check with local vendors for exact offers.

Delivery

Welcome to the shipping information page.

Here u will find useful information about our shipping conditions

U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.

Stock

You can find the status of local and central stock on our product pages.

Local stock means stock that is physically present in our store.

Central stock means stock available from our suppliers.

For delivery times, this means that products from local stock can usually be delivered a little earlier.

Prices

Belgium

4,95*
  • 1-2 Days

Netherlands, Luxembourg

9,95
  • 2-3 Days

Germany, France

14,95
  • 3-5 Days

European Union

24,95
  • 3-5 Days

Rest of Europe

34,95
  • 5-10 Days

Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium

*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.

Deliveries outside of Europe

Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.

Retours

All purchases (with the exception of software) are subject to a 14-day reflection period, during which you can either return the product in its original packaging to our store or return it.
Be sure to indicate your order number, describe the nature of the problem with your product and attach photos if necessary.

For more information click here


Click here to contact us.

Ratings & Reviews

Be the first to review this product

Ordering

Click here to learn how to place an order.

You can always check your orders on the page of your account. You can also cancel it here.
If you have ordered without an account, please send an email so that we can cancel it for you.


Once an order has been placed, it can not be changed. If you want to place another order, please first cancel your old order.

 

The numbers you see with a product are the stock of our suppliers.
If the local stock is mentioned, it means that we have available it in the store.
If a product is marked as out of stock, it means that it is currently unavailable at both our suppliers and our shop.

Payments

We propose the following payment methods :

Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Wire transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Payment plan: No

Your payment via Bancontact failed? First check if the money has been debited or not. Is not this the case? You can then immediately place another order.
The money has been debited from your bank account but you have not received a confirmation e-mail after an hour? Send us an e-mail indicating your transaction number. This is always indicated on the debit note. We will help you as quickly as possible.

You have placed an order and want to pay by credit card, but you receive the message that your credit card has been refused. That's annoying. Rest assured that we will not receive money from a refused credit card and you will be informed that the order cannot be placed. You can simply place your order again with another method of payment such as Bancontact.

Meer informatie

Send us an e-mail!

Have you paid with Ideal? We will then reimburse payment on your bank account. If you paid by credit card and you returned the entire order, we will refund the amount on your credit card. You have returned only part of your order? We will then transfer the money to the bank account number you specified. If you do not know your bank account number, we ask you to communicate it to us. Have you been to our store and did you pay on the spot? We will ask you for your bank account number so that we can deposit the amount. Refunds are made within 3 to 5 business days.

You have not received a refund after 3 to 5 business days? The time required for your refund to be credited to your account varies from one bank to another. If you have not received a refund after 7 business days, please contact our Customer Service.

Send us an e-mail!

Your VAT number is checked with VIES (VAT Information Exchange System), if it's valid and u meet the requirements for making purchases without VAT, this is done automatically for you.

If it does not work, as a professional client with a valid VAT number, you can always contact our customer service to place your order. 
Please be as complete as possible in the description of your order, if possible with URL links from our online store, so that we can help you as quickly as possible. An invoice is always created.

Send us an e-mail!

Delivery & Pickup

You will find a detailed overview of our places of shipment and rates here.

You can follow the status of your order on the page of your account.

Click on 'My orders', then select the correct order.

Then click on 'Order Shipments', next to 'Invoices'

Now you have an overview of all shipments of the order.

Each shipment has its own tracking link, you can find this just under the shipment number.

Of course, you can pick up your order in our store in Mechelen! Please indicate when ordering and we will inform you when your product is ready for pick up.

It's annoying, but do not worry. First check the following points:

- Check the 'Track & Trace', which can give you a more precise idea of the delay of your package.
- Check the delivery address, is it correctly filled in when ordering?

- Check your mailbox, it can contain a message that you were not at home at the time of delivery. It is possible that the mailman or the courier proposes your package again or deliver it to the neighbors.
- If none of these items are clear, please contact us.

Send us an e-mail!

Warranty & Repairs

You can bring your repair at any time without an appointment in our store!
When you bring us your device, we perform a check and a quote within 2 work days*.

If you can not reach us, you will need to ship your device. It's best to consult us for details after you have sent us an email describing the problem. You must expect to miss your device for 10 work days*.
ATTENTION! We only accept repairs shipped from Belgium. If you send your repair from abroad, your shipment will be refused and returned immediately.

Describe the nature of the problem with your device and include photos if necessary. We will answer you within 24 hours during our opening hours.

Request a repair!

You can at any time inquire about the status of your repair by sending an e-mail. We will answer them as soon as possible.

 

U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.

Send us an e-mail!

We repair Windows and Linux computers as well as Apple computers.

We also replace glass back covers for iPhones!

Klik hier voor meer informatie.

We do not offer replacement devices while your device is being repaired. We offer rental services, prices and conditions are determined according to the needs and specific wishes of the customer. Send a request for more information.

Send us an e-mail!

We offer the following warranty periods and conditions:

New product: 2 year
Refurbished product: 1 or 2 year   Meer informatie
Repairs: 6 months

We never give a guarantee for software problems. The warranty only applies to manufacturing defects, not to the defects of use.

Click here to consult our conditions of sale.

Click here to view our repair conditions.

Returns & Exchange

All purchases (with the exception of software) are subject to a 14-day reflection period, during which you can either return the product in its original packaging to our store or return it.

For more information, view our sales terms and conditions here.

Send us an e-mail!

Nee.

 

Due to the nature of the products we offer, testing is equivalent to putting the device into service.

 

For more information, view our sales terms and conditions here.

Unsatisfied with your products? Defective at delivery?
We are sorry to hear that, and we will ensure that it is rectified as soon as possible.
You can immediately return your product in its original packaging to our store or send it back. We will send you the same product as a replacement as soon as possible.
Be sure to indicate your order number, describe the nature of the problem with your product and attach photos if necessary.

You can also request an RMA on the page of your account, in the order menu.

Meer informatie

Send us an e-mail!

Address & Customer Service

Our store is located at Battelsteenweg 275, 2800 Mechelen in Belgium. (across from Carrefour)

Contact form

Refurbished

The refurbished devices are fully verified, cleaned, repaired and updated. They are then offered for sale with a sharp discount. It's not only good for your budget but also for the environment, because there is less need for new electronic materials and old materials are reused.

In addition to exceptional discounts, we also offer a one-year warranty on all refurbished materials purchased from us!

 

Click here for more information.

Our refurbished products all have a rating, indicated by a star classification.

3 Stars: C grade
4 Stars: B grade
5 Stars: A grade

Grade C means that the device works perfectly but has very visible cosmetic damage. These are normally offered at a larger discount.

Grade B means that the device works perfectly but has some minor cosmetic defects.(Small scratches, bumps on the case, etc.)

Grade A means that the device has been used, but it is not (or barely) noticeable. It's like buying a new one, but cheaper!

 

Click here for more information.

Terms and Conditions

1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).


1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.

2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.


2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.


2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.


2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.


2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.


2.6 The agreement is established at the time Axitech has accepted the order.

3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.

 

3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.


3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.


3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.


3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.

4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.


4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.


4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.


4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.

 

4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.

5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.


5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.


5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.


5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.


5.5 Prepayment is only possible by bank or giro transfer.


5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.

6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.


6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).

7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.


7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.


7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.


7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.


7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.


7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.

8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.

 

8.2 Het retourrecht is niet geldig voor volgende producten:

  • Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
  • Personalized items (for example, an engraved product)
  • Products with limited expiration dates
  • Perform a service (e.g., remote assistance, installation, data transfer, etc.)
  • Individual products that are part of a bundle

 


8.3 The right of return is only valid in the following situations:

  • The product is in its original condition and undamaged.
  • The product was not put into use.
  • The product must be returned in its original packaging.
  • If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)

 

8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.

 

8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.


8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.

 

8.7 The buyer is responsible for the return of the goods, including shipping costs.

 

8.8 If abuse of the right of return is suspected, future orders will be refused.

 

8.9 For more information on Belgian return laws click here.

9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.


9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.


9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.


9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.


9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.


9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.


9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.


9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.


9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.

10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.


10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.

11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.


11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.


11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.

12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.


12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)


12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.

 

12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.

13.1 Disputes will be resolved by mutual agreement whenever possible.


13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.

14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.


14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.


14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.


14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

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